Coronavirus Cancellation Policy


CORONAVIRUS CANCELLATION POLICY – Timeshare Owners

The current cancellation policy is adapted as follows due to the Coronavirus, and may be withdrawn or altered at any point subject to further business risk and/or developments:-

Fixed week and flexi bookings over lockdown period have been cancelled and we have put a points on to your account for you to make a booking for a future date. Bookings using these points will be free of exchange fee, provided you book into your home pool. You may also use these points to book into any of the other exchange resorts, subject to the standard exchange fee.

All bookings using points, for the lockdown period have been or will be automatically cancelled and credited for a future booking to be made by the end of June 2020, for occupation within 3 months of the end of lockdown.

Points bookings for the lockdown period made with credits that would otherwise have expired will be reallocated to be used within the period detailed above.

All flexi week bookings and exchanges made for occupation from after lockdown up until the end of June 2020 may be cancelled by the member, provided 14 days advance notice is provided.

Any flexi week booking or exchanges for occupation later than end June 2020, existing cancellation policies apply.

International exchanges: All 2020 bookings may be deferred to travel within the next 12 months, without any penalty.

All travel bookings (local and international flights, car hire, cruises) - will be subject to the policy from the supplier.

ENSURING SAFE HOLIDAYS

Your health and safety at our resorts remain our top priority while we ensure that you are enjoying your well-deserved holiday. While we have always maintained the highest standards of cleanliness and hygiene, we have intensified this now more than ever.

We have implemented the following at all of our resorts:-

The option to decline daily servicing/sanitising of units; (optional if you wish to limit contact with others)
Hand-sanitiser stations;
Frequent cleaning of high-touch areas.

Where possible, we have also implemented one or more of the following at selected BMP resorts:-

Drive-thru check-in at the front gate
Limiting numbers at check-in facilities
Grocery delivery;
On-site restaurant takeaway and/or delivery;
Unit allocation distancing – to evenly spread guests around the resort

Please contact us should you require details about a specific resorts safety initiatives. We remain dedicated to your needs and are confident that our operational excellence and commitment to our guests is our main priority.

Wishing you safe travels,

Beekman Managed Portfolio