Frequently Asked Questions


01. What is Beekman Management Portfolio?

What is BMP?

BMP is a collection of the Beekman Group's luxury resort developments. Once you have purchased one of the holiday units either through our Timeshare, Fractional or Sectional Title options, or chosen the Rent-to-Buy option, you have automatic access to a range of exciting benefits.

What are the benefits of a BMP investment?

Purchasing into a BMP property offers great value-added benefits as detailed here.

What types of Ownership does BMP offer?

BMP offers three ownership options:

Timeshare Rent-to-Buy (Vacation Club): For those who are interested in securing vacation time, there are Timeshare weeks on offer. You enjoy quality luxury holidays every year at affordable rates. All Vacation Club chalets are fully self-catering and are serviced daily.

New - Rent-to-Buy (Vacation Club): Should a buyer not be convinced that ownership is for them they can opt to rent a week annually for 4 years with the option of purchasing the week before the end of this period.

Fractional Title Ownership (Exclusive Residence Club): For those who want more than one week guaranteed holiday every year but are not quite ready yet to purchase outright. The Exclusive Residence Club allows you to purchase four weeks exclusive access to a luxury, self-catering holiday Villa at one of our various developments.

Sectional Title Ownership (Investors Club): Investors are able to purchase an entire villa on a Sectional Title full Ownership basis. The spacious 2, 3 or 4 bedroom villas at one of our various developments offer unsurpassed luxury with great rental returns. Alternatively, the hotel suites within the villa may be purchased separately.

02. Using your own unit

How does Timeshare Ownership (Vacation Club) Work?

Ownership or rental of a Timeshare week in the Vacation Club chalets allows you to enjoy a guaranteed week-long holiday in upmarket accommodation with full access to resort facilities. This ownership consists of two types, namely Flexi Week and Fixed Week.

Flexi Week: Flexi Week owners may book an out-of-season week at their own Timeshare resort every year, subject to availability. All Flexi owners in the same chalet share in the same Flexi Pool for that chalet, thus the weeks are allocated on a ‘first come, first served’ basis.

Fixed Week: Owners of Fixed Weeks purchase a specific week module (relating to the same vacation time each year) and are allocated that week to use each year. Fixed weeks are generally based on the Gauteng School Holidays.

How does Fractional Title Ownership (Exclusive Residence Club) work?

Fractional Ownership is shared ownership and shared usage of a professionally managed luxury holiday villa. The villa is owned (through shares) by more than one individual so this means that your capital investment, risk, and ongoing costs are drastically reduced. You get four weeks per year to access, and the dates of the weeks vary each year. To ensure you are kept up to speed on what your dates are, please check the resort calendar

What are the BMP transactional terms and conditions?

Click here for a detailed breakdown of the terms and conditions to your BMP transactions.

a. Using your own unit

Can I use my weeks prior to paying my levy?

In order to use your week, you must have complied with all your obligations in terms of your Home Resort purchase agreement, constitution and rules, including but not limited to, being fully paid up on your levies.

How do I use my week if I am a Timeshare Owner?

Depending on your ownership type, you have access to either a specific week or need to choose one from the Flexi Pool. If your levies are up to date, you can contact us to make a booking. You also have the option of using your week yourself or exchanging your week to another resort in South Africa or even overseas! See section below on Exchanging.

Can I send a guest to use my week(s) instead?

Follow the same process as you would when booking for yourself but supply us with your guests’ details. We'll send you a guest certificate in their name.

b. Banking

Do I pay to bank my week?

No, you will not pay any banking fees when you bank your week with BMP.

How do I bank my week/s with BMP?

Once your annual levies have been paid, contact us and we will bank your week into either the BMP Exchange Pool (for your own use) or the BMP Rental Pool.

When can I bank?

You can bank at any time. You are however guaranteed your full exchange credit when you bank 10 weeks or more before the occupation date. If you bank within 10 weeks to occupation, this is regarded as On-risk Banking. Please see the section below on on-risk banking.

What are Exchange Credits?

Exchange Credits give you the trading power to make exchanges. It is the unique BMP currency that you receive when you bank your week with BMP and which you use to pay for bookings. All accommodation is rated according to a quality and demand criteria, and exchange credits costs are awarded per unit type, resort or period of accommodation.

How long will my Exchange Credits be valid for?

Exchange Credits are valid for three years (36 calendar months) from the date of allocation and any unused allocated exchange credits will expire if not used within the period of validity.

What if I don’t have enough Exchange Credits for my booking?

You may use your next allocation of credits by banking the following year's vacation ownership. Please note that this can only be done once your resort has released their following year’s annual calendar. You will be required to settle the annual levy in advance before you can bank the week.

Can I rent out the week that I exchange into?

No – you may only make use of BMP to manage your rentals and will not be allowed to sublet your week(s). BMP has been given exclusive rental rights to the BMP properties.

What happens if I own a Flexi Week?

We suggest that you fix your week as early as possible, to increase your chances of getting the week and resort that you want. If you haven’t set your flexi week prior to banking with BMP, you can set it while on the phone with the consultant at the point of exchanging it. The exchange credits awarded to you will be based on this set week.

Can I occupy my unit if I have banked it?

As soon as you bank your week, it goes into the inventory Exchange Pool and will be accessible by others to book. However you may book into your own week through the BMP Exchange Pool. Access to this week will be subject to availability.

What is On-risk Banking?

On-risk Banking is an iExchange industry first. On-risk banking occurs when you bank your week with 10 weeks or less to the occupation date. If we are able to successfully make a booking into your week, we will give you the exact number of exchange credits that we were able to book it out for. Usually it would be substantially less than if you banked earlier because we very often run last minute specials to move our stock at a discounted rate. This means that you will get the ‘discounted’ number of exchange credits for your week. We will only credit your Points account with the exchange credits once the unit has been occupied. In other words, after the occupation date.

If I have banked my week with BMP can I take it back again if I change my mind?

Should you wish to book into your own week after banking, you may do so through the BMP Exchange Pool. Access to this week will be subject to availability.

Can I occupy my unit if I have banked it?

No. As soon as you bank your week it goes into the inventory Pool and will be accessible by others to book.

What is the latest that I can bank?

You can bank into the exchange pool up until 10 weeks to occupation date. For the rental pool it is also 10 weeks to share in the rental pool. If you bank later than this into the rental pool then you will only receive a rental return if your specific unit was booked. It is preferable to give us as much time as possible to rent out your unit to maximise your return. Please note that Sectional Title units are automatically banked nine months prior to occupation date to the rental pool with the exception of San Martinho Beach Club. Click here for SMBC's unique arrangement with BMP.

What is On Risk (Own Risk) Banking?

On Risk BMP Exchange Banking: This means that if we are able to book someone else into your week we will give you the number of Exchange Credits that we were able to book it out for. We will only credit your BMP account with the Exchange Credits once the unit has been occupied.

c. BMP Exchange Pool

What is the BMP Exchange Pool?

Your BMP Exchange pool is made up of your BMP Home Resorts. Additionally, BMP offers members access to over 130 local and 4000 international resorts via iExchange (our exclusive exchange provider). Click here to view all the resorts available to you.

How do I make an Exchange Pool booking?

Our contact centre staff will help you make your booking. During your call, they’ll be able to consult about your various options and available resorts. Contact us on 0861 444 123 or email bmp@beekmanportfolio.com

Are there any Exchange booking fees?

For Timeshare and Fractional Owners, booking exchanges into the BMP Home Resort Pool are free of charge. A competitive exchange fee is applicable for local bookings at other local resorts (outside of the BMP Home Resort Pool), as well as for international bookings (excluding San Martinho Beach Club™).

International Exchange Fee: BMP members enjoy access to international bookings Reservations through iExchange – their rate is displayed on the iExchange website.

How do I pay the Exchange booking fee?

Exchange fees can be paid by credit card, direct deposit or EFT. You will have two working days to pay the applicable exchange fee from the day on which you make the provisional booking. Should you fail to make the necessary payment or provide us with proof of payment for processing, then your provisional booking will be cancelled.

Are there any other fees that I will be liable for?

Apart from your levies and exchange fees (where applicable) no further fees will be raised against your account.

Do I have to book a full week?

No. You can also book a midweek (Monday - Friday) or a weekend (Friday - Monday) getaway. Usually midweeks and weekend breaks are available during out-of-season periods but not all resorts offer these. Your consultant will be able to advise whether these breaks are available at the destination of your choice.

Can you guarantee that my preferred destination will be available via your BMP system?

We can't guarantee that your first choice of destination, dates, unit size and period of stay will always be available. Our booking system does function on a ‘first come, first served’ basis and we do have access to over 160 resorts locally and 4000 resorts internationally. We will thus be able to provide you with some great alternatives should your first choice not be available at the time of booking.

Will I have access to both local and international resorts with BMP?

Yes. Apart from the BMP Home Resorts, BMP offers members access to over 160 local and 4000 international resorts via iExchange (our exclusive exchange provider). Click here to view all the resorts available to you.

What if I want to go to a particular resort and it is not available?

We will put you on a waiting list and should stock become available at the resort of your choice, we will let you know.

How do I obtain a transaction history of my account?

For a detailed breakdown of your account and transaction history, contact us via email on bmp@beekmanportfolio.com or phone 0861 444 123

Will I be refunded if I cancel my booking?

Please take note of the cancellation terms and conditions:

  • If cancelled within 3 - 6 weeks from occupation date, there will be a cancellation fee equal to 50% of the exchange credits value of the reservation.
  • If cancelled within 0 - 3 weeks from occupation date, there will be a cancellation fee equal to 100% of the exchange credits value of the reservation.
  • If the reservation was originally made with exchange credits that would have expired before the reservation, and if the reservation is cancelled, then the exchange credits will expire.
  • Cancelled reservations have a cancellation fee equal to 50% of the monetary exchange fee. The difference between the original exchange fee and the applicable cancellation fee will reflect as a credit on your account. Credits are only refunded on request, subject to receipt of a completed Refund of Payment Form. Credits will be refunded within 21 working days.

Why does commission get deducted from my BMP rental pool income and what is it for?

BMP uses the commission fees to cover marketing, operational and administrative costs for the rental pool.

03. Sectional Title Ownership

How does Sectional Title Ownership work?

Sectional Title is the separate ownership of sections within a development. These sections are collectively known as units. When you purchase into a sectional title development, you buy a section or sections, and an undivided share of the common property. These are typically purchased for income return purposes. Sectional Title ownership at our resorts, whether as a complete unit or as an individual suite therein, is owned outright with each owner possessing a title deed. All the weeks are automatically in the BMP’s rental pool to maximise returns. You may book up to 14 weeks for personal use, of which up to 3 weeks may be in season.

*San Martinho Beach Club owners please note that your BMP terms are slightly different. Click here to view your unique arrangement with BMP.

What are the BMP transactional terms and conditions?

Click here for a detailed breakdown of the terms and conditions to your BMP transactions.

a. Using your own unit

Can I use my weeks prior to paying my levy?

In order to use your weeks, you must have complied with all your obligations in terms of your Home Resort purchase agreement, constitution and rules, including but not limited to being fully paid up on your operational costs and levies.

How do I use my weeks if I am a Sectional Title Owner?

You may choose to personally use your 14 weeks or alternatively exchange them into the BMP Exchange Pool in order to earn exchange credits. Simply call us and a friendly consultant will help with your booking or banking, provided that the dates you want are available and all your operational costs and levies are paid up. Keep in mind that your weeks are automatically placed into the BMP Rrental Pool to ensure you receive optimal rental income, so availability cannot always be guaranteed.

*San Martinho Beach Club owners please note that your BMP terms are slightly different. Click here to view your unique arrangement with BMP.

Can I send a guest to use my week(s) instead?

Yes of course. Follow the same process as you would when booking for yourself but supply us with your guests’ details. We'll send you a guest certificate in their name.

Can I cancel my booking?

A reservation may be cancelled up to 8 weeks prior to the occupation date without penalty, noting that these credits will expire if not used by the end of the year in which it was allocated. The unit is then returned to the rental pool after the cancellation. Cancellations are not accepted within 8 weeks to the occupation date.

b. Banking into the BMP Exchange Pool

What is the BMP Exchange Pool?

Your BMP Exchange pool is made up of your BMP Home Resorts. Additionally, BMP offers members access to over 130 local and 4000 international resorts via iExchange (our exclusive exchange provider). Click here to view all the resorts available to you.

How does banking to the BMP Exchange Pool work?

Although all Sectional Title weeks are automatically in the BMP Rental Pool to generate maximum returns, you can opt to bank some or all of your personal use weeks into the BMP Exchange Pool. You will receive exchange credits (the unique BMP currency) that will allow you to book at any of our other incredible destinations. See the Exchanging section below or the Rental Pool section below for more info.

When can I bank?

You are guaranteed your full exchange credit balance when you bank 10 weeks before the occupation date. If you bank within 10 weeks to occupation, this is regarded as On-risk Banking. Please see the section below on On-risk Banking.

*San Martinho Beach Club owners please note that your BMP terms are slightly different. Click here to view your unique arrangement with BMP.

What are Exchange Credits?

Exchange credits give you the trading power to make exchanges. It is the unique BMP currency that you receive when you opt to bank your week/s into the BMP Exchange Pool, and which you use to pay for bookings. This is provided that the week/s you want to bank is available and all your levies are paid up. All accommodation is rated according to a quality and demand criteria and exchange credits costs are awarded per unit type, resort or period of accommodation.

How long will my Exchange Credits be valid for?

Exchange credits are valid for three years (36 calendar months) and any unused allocated exchange credits will expire if not used within the period of validity.

c. How do I make an Exchange Pool booking?

How do I make an Exchange Pool booking?

Our contact centre staff will help you to make your booking. During your call, they’ll be able to consult about your various options and available resorts. Contact us on 0861 444 123 or email bmp@beekmanportfolio.com

What if I don’t have enough Exchange Credits for my booking?

You may use your next allocation of credits by banking the following year's vacation ownership. Please note that this can only be done once the following year’s annual calendar has been released. You will be required to settle the annual levy in advance before you can bank the week.

Are there any Exchange booking fees?

A competitive exchange fee is applicable for all local and international bookings, including within the BMP Home Resort Pool.

Are there any Exchange booking fees?

A competitive exchange fee is applicable for all local and international bookings, including within the BMP Home Resort Pool.

International Exchange Fee: BMP members enjoy access to international reservations through iExchange – their rate is displayed on the iExchange website.

How do I pay the Exchange booking fee?

Exchange fees can be paid by credit card, direct deposit or EFT. You will have two working days to pay the applicable exchange fee from the day on which you make the provisional booking. Should you fail to make the necessary payment or provide us with proof of payment for processing, then your provisional booking will be cancelled.

Are there any other fees that I will be liable for?

Apart from your levies and exchange fees (where applicable) no further fees will be raised against your account.

Do I have to book a full week?

No. You can also book a midweek (Monday - Friday) or a weekend (Friday - Monday) getaway. Usually, midweek and weekend breaks are available during out of season periods, but not all resorts offer these. Your consultant will be able to advise whether these breaks are available at the destination of your choice.

Can you guarantee that my preferred destination will be available via your BMP system?

We can't guarantee that your first choice of destination, dates, unit size and period of stay will always be available. Our booking system does function on a ‘first come, first served’ basis and we do have access to over 130 resorts locally and 4000 resorts internationally. We will thus be able to provide you with some great alternatives should your first choice not be available at the time of booking.

Will I have access to both local and international resorts with BMP?

Yes. Apart from the BMP Home Resorts, BMP offers members access to over 130 local and 4000 international resorts via iExchange (our exclusive exchange provider). Click here to view all the resorts available to you.

What if I want to go to a particular resort and it is not available?

We will put you on a waiting list and should stock become available at the resort of your choice we will let you know.

How do I obtain a transaction history of my account?

For a detailed breakdown of your account and transaction history contact us via email on bmp@beekmanportfolio.com or phone 0861 444 123.

Will I be refunded if I cancel my booking?

Please take note of the cancellation terms and conditions.

  • If cancelled within 3 - 6 weeks from occupation date, there will be a cancellation fee equal to 50% of the exchange credits value of the reservation.
  • If cancelled within 0 - 3 weeks from occupation date, there will be a cancellation fee equal to 100% of the exchange credits value of the reservation.
  • If the reservation was originally made with exchange credits that would have expired before the reservation, and if the reservation is cancelled, then the exchange credits will expire.
  • Cancelled reservations have a cancellation fee equal to 50% of the exchange fee. The difference between the original exchange fee and the applicable cancellation fee will reflect as a credit on your account. Credits are only refunded on request, subject to receipt of a completed Refund of Payment Form. Credits will be refunded within 21 working days

Can I rent out the week that I exchange into?

No – you may only make use of BMP to manage your rentals and will not be allowed to sublet your week(s). BMP has been given exclusive rental rights to the BMP properties.

Can I occupy my unit if I have banked it?

As soon as you bank your week, it goes into the inventory Exchange Pool and will be accessible by others to book. Access to this week will be subject to availability.

What is On-risk Banking?

On-risk Banking is an iExchange industry first. On-risk banking occurs when you bank your week with 10 weeks or less to the occupation date. If we are able to successfully make a booking into your week, we will give you the exact number of exchange credits that we were able to book it out for. Usually it would be substantially less than if you banked earlier because we very often run last minute specials to move our stock at a discounted rate. This means that you will get the ‘discounted’ number of exchange credits for your week. We will only credit your Points account with the exchange credits once the unit has been occupied. In other words, after the occupation date.

d. Rental Pool

What is the BMP Rental Pool?

This is a VAT registered Rental Pool (accepted by SARS) where participating units are automatically placed on rental availability to generate income for all participating BMP Owners. The purchase of your sectional title unit automatically qualifies you for participation. BMP has exclusive rental rights to BMP resorts so you may not rent out your unit privately.

*San Martinho Beach Club™ owners please note that your BMP terms are slightly different. Click here to view your unique arrangement with BMP.

How is the owner’s share in the BMP Rental Pool calculated?

Your Owner's share will be paid to you at the end of the month in which your Holiday Use Period is occupied and calculated as follows:

Gross Rental Pool is the income per day of all participating units of the same unit size in the same Home Resort.

Less Operating Costs and Commission.

Divided by the number of participating units of the same unit size in the same Home Resort on that day.

Equals each Owner's share for that day.

Add the aggregate of Owner's share for those days the Owner participated during the month.

Equals: Your Owner share for the month.

Why does commission get deducted and what is it for?

BMP uses the commission fees to cover marketing, operational and administrative costs for the rental pool.

04. Rent-to-Buy

How does Rent-to-Buy work?

The way rent-to-buy works is that you rent a week annually for 4 years, but with the option of purchasing the week before the end of this period. The option to purchase, after having had the opportunity to experience the resort first hand, as well as spreading the costs over a longer period, makes your decision to purchase more reassured and financially viable.

There are two types of week available on Rent-to-Buy, namely Flexi Week and Fixed Week.

Flexi Week: As a Flexi Week client you rent an out-of-season week at your own Timeshare Resort every year, subject to availability. All flexi week clients in the same chalet share in the same Flexi Pool for that chalet, thus the weeks are allocated on a “first come, first served basis.”

Fixed Week: As a Fixed Week client, you rent your chosen week (relating to the same vacation time each year) and are allocated that week to use each year. Fixed weeks are generally in-season weeks and are based on the Gauteng School Holidays.

Using your own unit

Can I use my weeks prior to paying my levy?

In order to use your week, you must have complied with all your obligations in terms of your Home Resort Rent-to-Buy agreement, constitution and rules, including but not limited to, being fully paid up on your levies. This applies whether you would like to use your week yourself or if you intend to bank your week.

Can I send a guest to use my week(s) instead?

Follow the same process as you would when booking for yourself but supply us with your guests’ details. We'll send you a guest certificate in their name.