BMP Exchange Pool
21 November 2017
What is the BMP Exchange Pool?
Your BMP Exchange pool is made up of your BMP Home Resorts. Additionally, BMP offers members access to over 160 local and 4000 international resorts via iExchange (our exclusive exchange provider). Click here to view all the resorts available to you.
How do I make an Exchange Pool booking?
Our contact centre staff will help you to make your booking. During your call, they'll be able to consult about your various options and available resorts. Contact us on 0861 444 123 or email firstname.lastname@example.org
Are there any Exchange booking fees?
For Timeshare and Fractional Owners, exchanges into the BMP Home Resort Pool are free of charge. A competitive exchange fee is applicable for local reservations at other local resorts (outside of the BMP Home Resort Pool), as well as for international bookings (excluding San Martinho Beach Club™).
International Exchange Fee: BMP members enjoy access to International Reservations through iExchange – their rate is displayed on iExchange
How do I pay the Exchange booking fee?
Exchange fees can be paid by credit card, direct deposit or EFT. You will have two working days to pay the applicable exchange fee from the day on which you make the provisional booking. Should you fail to make the necessary payment or provide us with proof of payment for processing, then your provisional booking will be cancelled.
Are there any other fees that I will be liable for?
Apart from your levies and exchange fees (where applicable) no further fees will be raised against your account.
Do I have to book a full week?
No. You can also book a midweek (Monday - Friday) or a weekend (Friday - Monday) getaway. Usually midweeks and weekend breaks are available during out-of-season periods but not all resorts offer these. Your consultant will be able to advise whether these breaks are available at the destination of your choice.
Can you guarantee that my preferred destination will be available via your BMP system?
We can't guarantee that your first choice of destination, dates, unit size and period of stay will always be available. Our booking system does function on a ‘first come, first served’ basis and we do have access to over 160 resorts locally and 4000 resorts internationally. We will thus be able to provide you with some great alternatives should your first choice not be available at the time of booking.
Will I have access to both local and international resorts with BMP?
Yes. Apart from the BMP Home Resorts, BMP offers members access to over 160 local and 4000 international resorts via iExchange (our exclusive exchange provider). Click here to view all the resorts available to you.
What if I want to go to a particular resort and it is not available?
We will put you on a waiting list and should stock become available at the resort of your choice we will let you know.
How do I obtain a transaction history of my account?
For a detailed breakdown of your account and transaction history, contact us via email on email@example.com or phone 0861 444 123
Will I be refunded if I cancel my booking?
Please take note of the cancellation terms and conditions:
- If cancelled within 3 - 6 weeks from occupation date, there will be a cancellation fee equal to 50% of the Exchange Credits value of the reservation.
- If cancelled within 0 - 3 weeks from occupation date, there will be a cancellation fee equal to 100% of the Exchange Credits value of the reservation.
- If the reservation was originally made with Exchange Credits that would have expired before the reservation, and if the reservation is cancelled, then the Exchange Credits will expire.
- Cancelled reservations have a cancellation fee equal to 50% of the exchange fee. The difference between the original exchange fee and the applicable cancellation fee will reflect as a credit on your account. Credits are only refunded on request, subject to receipt of a completed Refund of Payment Form. Credits will be refunded within 21 working days.