Frequently Asked Questions


01. What is Beekman Management Portfolio?

What is BMP?

BMP is a collection of the Beekman Group's luxury resort developments. Once you have purchased one of the holiday homes, either through our Timeshare, Fractional or Sectional Title options, you have automatic access to a range of exciting BMP benefits.

What are the benefits of a BMP investment?

Whether you invested in Timeshare, Fractional or Sectional Title weeks, investing in a BMP property offers great value-added benefits such as:

  • Holiday Flexibility through the various Ownership options that cater for all types of holiday requirements.
  • Hassle-free Ownership – leave all maintenance and day-to-day issues in the capable hands of BMP.
  • A sound investment with an established property group.
  • Enjoy exclusive access to all the BMP luxury resorts.
  • Exchange to more than 4000 resorts both locally and internationally.
  • Opportunity to generate rental income from your investment.
  • Enjoy exclusive discounted rates on selected facilities at all BMP resorts as well as local area attractions.

What types of Ownership does BMP offer?

There is an offer to suit every pocket and finance is available on all options. BMP offers three Ownership option types namely:

Vacation Club: For those who are more interested in Ownership for lifestyle and vacation time only, there are Timeshare weeks which are offered on both an express offering (12 year Ownership) or for life in perpetuity. Enjoy quality luxury holidays every year at affordable rates. All Vacation Club Chalets are fully self-catering and are serviced daily.

Private Residence Club: This is for Owners who want more than one week guaranteed holiday every year, but are not quite ready yet to purchase outright. Based on the Fractional Ownership model, the Private Residence Club allows you to purchase four weeks exclusive access to luxury self-catering holiday Villas at one of our various developments.

Investors Club: Investors are able to purchase an entire Villa on a Sectional Title full Ownership basis. The spacious 3 or 4 bedroom Villas at one of our various developments offer unsurpassed luxury with a great rental return option. Alternatively, the Hotel Suites within the Villa can be purchased separately. As an Owner of one or more Sectional Title Hotel Suites, you get to enjoy all the benefits of normal Ownership without having to invest in a full Villa.

How does Timeshare Ownership Work?

Ownership of a Timeshare week in the Vacation Club Chalets allows you to enjoy a guaranteed week long holiday in top class accommodation with full access to all resort facilities. The Ownership is broken into two typed namely Flexi Weeks and Fixed Weeks.

How does Fractional Title Ownership work?

Fractional Ownership can be defined as shared Ownership and shared usage of a professionally managed luxury holiday Villa. As the asset is owned by more than one individual, this means your capital investment, risk, and ongoing costs are drastically reduced. You get four weeks per year to access and the dates of the weeks vary each year. To ensure you are kept up to speed on what your dates are, please check the resort calendar on an annual basis.

How does Sectional Title Ownership work?

Sectional Title is the separate ownership of sections within a development. These sections are collectively known as units. When you purchase into a sectional title development, you buy a section or sections, and an undivided share of the common property. Simply put, you own the villa or suite outright, while you enjoy the use of all the facilities on-site. These are typically purchased as an individual or corporate investment for capital returns purposes. Sectional Title Ownership of our resorts, whether as a complete unit or as an individual suite therein, is owned outright with each Owner possessing a title deed. You have access to up to 14 weeks of which up to 3 weeks may be in season. The remainder of the weeks will be rented out via BMP’s rental Pool to offer capital returns.

*San Martinho Beach Club owners please note that your BMP terms are slightly different. Click here to view your unique arrangement with BMP.

What are the BMP transactional terms and conditions?

Click here for a detailed breakdown of the terms and conditions to your BMP transactions.

02. Using your own unit

Can I make use of my weeks prior to paying my levy?

In order to transact on your weeks, you must have complied with all your obligations in terms of your Home Resort purchase agreement, constitution and rules, including but not limited to being fully paid up on your levies.

How do I use my week if I am a Timeshare Owner?

Depending on your Ownership type, you have access to either a specific week number or need to choose one from the Flexi Pool. If your levies are up to date, you can contact us to make a booking.

Flexi Week: Flexi Week Owners are allocated a credit on 1 January annually, which may be used to book an out of season week at your own Timeshare resort annually, subject to availability. Flexi credits expire if not used by the end of the year in which they are allocated. All Flexi Owners share in the same Flexi Pool thus the weeks are allocated on a first come first serve basis.

Fixed Week: Owners of Fixed Weeks purchase a specific week number and are allocated that week to use each year.

How do I use my weeks if I am a Fractional Title Owner?

Once your levies have been paid, simply contact us to book your holiday. You get four weeks per year to access and the dates of the weeks vary each year. To ensure you are kept up to speed on what your dates are, please check the resort calendar on an annual basis.

How do I use my weeks if I am a Sectional Title Owner?

Once your levies have been paid, simply contact us to book your holiday. You have access to up to 14 weeks of which up to three weeks may be during an in season period. You simply select your dates, and if still available, we book them for you. Keep in mind that your weeks are automatically placed into the BMP rental Pool nine months prior to occupation to ensure you receive that income return on your investment, so availability cannot always be guaranteed.

*San Martinho Beach Club owners please note that your BMP terms are slightly different. Click here to view your unique arrangement with BMP.

Can I send a guest to use my week(s) instead?

Follow the same process as you would when booking for yourself, but supply us with your guests’ details. We'll send you a guest certificate in their name.

Can I cancel my Self Use booking? 

FLEXI/SECTIONAL TITLE WEEKS 

- A reservation made with a flexi/sectional title week credit may be cancelled up to 8 weeks prior to the occupation date without penalty, noting that these credits will expire if not used by the end of the year in which it was allocated. 

- A reservation cancelled with less than 8 weeks to the occupation date will be subject to full forfeiture of the credit. 

FIXED WEEK 

- A reservation into your own fixed week may unfortunately not be cancelled, however if you, or a possible guest, are unable to occupy the unit we advocate that you bank this week into our exchange pool, subject to the banking terms and conditions

03. Banking

How does the BMP banking system work?

It's a bank and exchange system. You may bank your week/s into either the BMP Exchange Pool or the BMP Rental Pool. Should you bank into the BMP Exchange Pool, we will give you Exchange Credits (the unique BMP currency) that will allow you to book at any of our other incredible destinations. See the Exchanging section below for more info. Should you bank into the BMP Rental Pool, you may enjoy returns by sharing in the Rental Return Pool. See the Rental Pool section below for more info.

Do I pay to bank my week?

No, you will not pay any banking fees when you bank your week with BMP.

How do I bank my week/s with BMP?

Timeshare and Fractional Title Owners: Once your annual levies have been paid, contact us and we will bank your week into either the BMP Exchange Pool (for your own use) or the BMP Rental Pool (to generate rental income).

Sectional Title Owners: 37 of your weeks purchased are automatically placed in the BMP Rental Pool on your behalf. The potential income arising there from is equally shared amongst all participating Villa Owners. The 14 remaining weeks will be automatically banked into the BMP Rental Pool nine months prior to occupation. Knowing you primarily purchased the Ownership as an investment with rental returns, should you wish to bank the weeks into the BMP Rental Pool yourself and not wait for the auto banking, just let us know of your intentions and we will bank your week into the BMP Rental Pool for you. Alternatively we can bank them into the BMP Exchange Pool which will allow you to book at any of our other incredible destinations.

*San Martinho Beach Club owners please note that your BMP terms are slightly different. Click here to view your unique arrangement with BMP.

What are Exchange Credits?

Exchange Credits give you the trading power to make exchanges. It is the unique BMP currency that you receive when you bank your week with BMP and which you use to pay for bookings. All accommodation is rated according to a quality and demand criteria and Exchange Credits costs are awarded per unit type, resort or period of accommodation.

How long will my Exchange Credits be valid for?

Exchange Credits are valid for three years (36 calendar months). Should you not use your allocated Exchange Credits before their expiry date, your unused Exchange Credits will expire.

Can I borrow Exchange Credits?

No, Exchange Credits can't be borrowed in advance. To make use of your next allocation of Exchange Credits, you will be required to bank the following year's vacation Ownership in order to receive your allocation. Please note: This can only be done once the following years annual calendar has been released and you will be required to settle the annual levy in advance before you can bank the week with BMP and be allocated your next year’s Exchange Credits.

Can I use part of my week and bank the remaining portion into the BMP Exchange Pool?

Due to Exchange banking working on a Full Week (Friday to Friday) basis, you would need to bank the entire week and then making an exchange booking into the required period of your week.

Can I use part of my week & bank the remaining portion in the BMP Rental Pool?

Since the BMP Rental Pool offers daily rentals, you may choose to occupy a portion of your week, either the weekend or midweek, and bank the remainder of your week into the rental Pool.

Can I rent out the week that I exchange into?

No – you may only make use of BMP to manage your rentals and will not be allowed to sublet your week(s). BMP has been given exclusive rental rights to the BMP properties.

What happens if I own a Flexi Week?

Should you own a Flexi Week and not set the week prior to banking it with BMP, you can set it while on the phone with the consultant at the point of exchanging it. The Exchange Credits awarded to you will be based on this set week.

If I have banked my week with BMP can I take it back again if I change my mind?

Should you wish to book into your own week after banking, you may do so through the BMP Exchange Pool. Access to this week will be subject to availability.

Can I occupy my unit if I have banked it?

No. As soon as you bank your week it goes into the inventory Pool and will be accessible by others to book.

What is the latest that I can bank?

You can bank into the exchange pool up until 10 weeks to occupation date. For the rental pool it is also 10 weeks to share in the rental pool. If you bank later than this into the rental pool then you will only receive a rental return if your specific unit was booked. It is preferable to give us as much time as possible to rent out your unit to maximise your return. Please note that Sectional Title units are automatically banked nine months prior to occupation date to the rental pool with the exception of San Martinho Beach Club. Click here for SMBC's unique arrangement with BMP.

What is On Risk (Own Risk) Banking?

On Risk BMP Exchange Banking: This means that if we are able to book someone else into your week we will give you the number of Exchange Credits that we were able to book it out for. We will only credit your BMP account with the Exchange Credits once the unit has been occupied.

04. Booking and Exchanging

How do I make a booking?

Our contact centre staff will help you to make your booking. During your call they’ll be able to consult you about your various options and available resorts. Contact us on 0861 444 123 or email bmp@beekmanportfolio.com

Are there any Exchange booking fees?

For Timeshare and Fractional Title Owners, exchanges into the BMP Home Resort Pool are free of charge. A competitive exchange fee is applicable for local reservations at other local resorts (outside of the BMP Home Resort Pool), as well as for international bookings (excluding San Martinho Beach Club).

For Sectional Title Owners a competitive exchange fee is applicable for all local and international bookings, including within the BMP Home Resort Pool. The costs of these fees are:

  • Local Exchange Fee (resorts outside BMP Home Resort Pool): R 1122 for a full week and R916 for a split week (midweek or weekend).
  • International Exchange Fee: R2999

How can I pay the Exchange booking fee?

Exchange fees can be paid by credit card, direct deposit or EFT. You will have two working days from the day on which you make the provisional booking to pay the applicable exchange fee. Should you fail to make the necessary payment or provide us with proof of payment for processing, then your provisional booking will be cancelled.

Are there any other fees that I will be liable for?

Apart from your levies and exchange fees (where applicable) no further fees will be raised against your account.

Do I have to book a full week?

No. You can also book a midweek (Monday - Friday) or a weekend (Friday - Monday) getaway. Usually midweeks and weekend breaks are available during out of season periods, but not all resorts offer these. Your Consultant will be able to advise whether these breaks are available at the destination of your choice.

Can you guarantee that my preferred destination will be available via your BMP system?

We can't guarantee that your first choice of destination, dates, unit size and period of stay will always be available. Our booking system does function on a "first come, first served" basis and we do have access to over 160 resorts locally and 4000 resorts internationally. We will thus be able to provide you with some great alternatives should your first choice not be available at the time of booking.

Will I have access to both local and international resorts with BMP?

Yes. Apart from the BMP Home Resorts, BMP offers members access to over 160 local and 4000 international resorts via iExchange (our exclusive exchange provider). Click here to view all the resorts available to you.

What if I want to go to a particular resort and it is not available?

We will put you on a waiting list and as soon as stock comes available at the resort of your choice we will let you know.

How do I obtain a transaction history of my account?

For a detailed breakdown of your account and transaction history contact us via email on bmp@beekmanportfolio.com or phone 0861 444 123.

Will I be refunded if I cancel my booking?

Please take note of the cancellation terms and conditions.

  • If cancelled within 3 - 6 weeks from occupation date, there will be a cancellation fee equal to 50% of the iPoints value of this reservation.

  • If cancelled within 0 - 3 weeks from occupation date, there will be a cancellation fee equal to 100% of the iPoints value of this reservation.

  • If the reservation was originally made with Exchange Credits that would have expired before the reservation, and if the reservation is cancelled, then the iPoints will expire.

  • Cancelled reservations have a cancellation fee equal to 50% of the exchange fee. The difference between the original exchange fee and the applicable cancellation fee will reflect as a credit on your account. Credits are only refunded on request, subject to receipt of a completed Refund of Payment Form. Credits will be refunded within 21 working days.

05. Rental Pool

What is the BMP Rental Pool?

This is the Pool where you would bank your week into and the weeks are then placed on rental availability to generate income for the BMP Owners. Remember that BMP has exclusive rental rights to BMP resorts so you may not rent out your weeks privately.

*San Martinho Beach Club owners please note that your BMP terms are slightly different. Click here to view your unique arrangement with BMP.

How does the BMP Rental Pool work?

By banking your week into the BMP Rental Pool, you would form part of the BMP Rental Pool for the week/date you banked. The income received for all the units for that specific week/date in the rental Pool is shared between all the Owners in the Pool.

How is the BMP Rental Pool income share calculated?

Your Owner's share will be paid to you at the end of the month in which your Holiday Use Period is occupied and calculated as follows:

Gross Rental Pool Income per day of all participating units of the same unit size in the same Home Resort.
Less Operating Costs and Commission
Divided by the number of participating units of the same unit size in the same Home Resort on that day.
Equals each Owner's share for that day.
Add the aggregate of Owner's share for those days the Owner participated during the month.
Equals: Your Owner share for the month.

Why does Commission get deducted and what is it for?

BMP uses the commission fees to cover operating costs relating to the resort and rental Pool management.